Legal & Regulatory

Complaints

Last updated · 01 September 2026

We aim to deliver the highest standard of service to every client. If you are dissatisfied with any aspect of our service, we want to hear from you.

How to make a complaint

Complaints should be made in writing to [Insert verified complaints contact email or postal address]. Please include your name, contact details and a clear description of your concern.

What we will do

We will acknowledge receipt of your complaint promptly and will investigate the matter thoroughly. We aim to provide a final response within [Insert verified service-level commitment] of receiving your complaint.

If you remain dissatisfied

If you are not satisfied with our final response, you may be entitled to refer the matter to [Insert name and contact details of the relevant ombudsman or alternative dispute resolution provider].